Support Management

Support Management is a service included in every management contract. It enables us to foster optimal collaboration between your organisation and us as your IT service provider. Our goal is to help you get the most out of your IT environment by ensuring that any questions or incidents are addressed promptly and effectively.

• Flexibility: Our support varies in intensity and scope, depending on the support level you choose. This allows us to provide a solution that perfectly matches the unique needs of your business.
• Expertise: Our support team is highly skilled in all areas of IT, enabling us to assist you with a wide range of questions and incidents.
• Accessibility: You can contact our support team at any time through our online portal, where you can register and track tickets. This ensures that you always know the status of your request.

Depending on the support level you choose, our assistance can range from handling basic questions to providing comprehensive support. Whatever you need, you can trust that we are here to help.

You can contact our Front Office on weekdays from 07:30 to 17:30. They will classify tickets and route them to the right team. For customers requiring additional support, our service window extends to 24/7. Additionally, we have established response and resolution times to ensure that your questions and incidents are addressed as quickly as possible.

At Aster, we are committed to delivering top-quality IT support, so you can focus on what you do best – running your business. With our Support Management, you can confidently navigate your IT environment, knowing you have the backup you need.